The presence of the customer and tech support that a cloud hosting company offers can tell you a lot about the services that they provide too. In the event that you are allowed to use just e-mails and tickets, you have almost certainly come across a reseller and not the web hosting supplier. When this is the case, you will probably have to wait for a few days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to contact the true hosting company for additional assistance. When the supplier can provide several means of communication with short response time that are available at any moment, they're most likely the top provider, not only a reseller. Which means that you'll enjoy well-timed assistance and quality support since they will have direct access to the servers where your account is. No matter what the trouble - sales or technical, it's always much better to get hold of your hosting company directly through your preferred way of communication.

24/7 Customer Support in Cloud Hosting

All of our Linux cloud hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting services well before you make an order or you are an existing customer and you have any question or a difficulty, you can contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex issues or any matters that need additional time to investigate and deal with. In contrast to a number of other website hosting providers, our trouble tickets feature a warranted maximum response time of just 1 hour, therefore whatever your problem is, it will be resolved in a timely manner and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try out our support services even before you get a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and basic queries. Our representatives will assist you to pick the most suitable package or provide you with information about our servers, to verify if the system requirements for your web sites are met. If you're an active client, you'll also be able to get in touch with us via e-mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that if you employ these 2 methods of contact, you'll get a reply within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you're able to compare the reply time due to the fact that it usually takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Web Hosting

When using our VPS web hosting packages, you will not ever have to wait for more than 1 hour in order to receive support for any type of difficulty that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the support tickets which you open from your billing Control Panel or emails that you send to our tech support team. In addition, we have local phone numbers in several countries globally and a live chat service where we will help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the different means of communication, so whatever your question or issue is, there will always be someone to help you out quickly. In the event that you need help with third-party software, which you cannot deploy or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we provide feature 24/7 support through numerous means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the plans or you have various general or billing questions, you're able to call one of the local numbers we have globally or you may use our live chat support and talk with a live agent. For strictly tech matters which require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to track a given problem. The reply time for them rarely exceeds 30 mins, which means that you can forget all about waiting for a whole day to receive assistance. Our support service is available for all the server-related issues, as well as the pre-installed software. In the event that you'd like to receive support for third-party apps, you may consider adding the Managed Services upgrade that we offer for all of the plans.