Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Every single assistance request you send to us will be dealt with within maximum one hour. In case your trouble ticket or email needs additional assistance from a server admin, we will without delay forward it and leave a comment to inform you that your case is being examined. If you make use of the Optional Managed Services package, any of the server management services included there will be performed at a time that suits you.

  • Top quality support service

  • An Excellent Customer Care Service

  • We’ll be available to you 24–7–365 to answer any enquiries that you may have connected with our Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require assistance with server admin procedures, you can take a glance at our Optional Managed Services package, which includes backup storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every Linux dedicated servers hosting package comes with our charge–free Hosting Control Panel, which features an extensive knowledge base and a collection of how–to video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just hit the Videos or Help buttons situated in the top right corner.